Training for Administrative Assistants & Administrative Professionals

"I highly recommend this Excel class. Gloria is an excellent instructor who explains concepts clearly, keeps a steady pace, and makes sure no one gets left behind. The course was recommended to me by a colleague’s partner, and it absolutely delivered. I’m confident I’ll be able to apply what I learned immediately and would strongly recommend it to anyone looking to build their Excel skills"

Rion Kotowski · 4/28/2026

"Great Canadian Training provides clear, practical, and easy-to-follow Microsoft 365 training that’s useful for all experience levels. The content is well-organized and full of tips you can apply immediately in your day-to-day work. It’s a great way to boost efficiency, improve collaboration, and build confidence using M365 tools. Highly recommend!"

Taylor Bracken · 4/8/2026

"I attended a one-day class with Nancy on “Understanding & Developing Effective Communication Skills.” The class was very interesting and insightful. It provided concrete, easy-to-implement tools for improving communication and clearly demonstrated the many positive impacts effective communication can have. I highly recommend this class."

Aïda Baroudi · 3/25/2026

"I did the OneNote training through my workplace with Christine and it was excellent. I would definitely recommend it no matter what level of comfort you have with OneNote as there is always something new to be learned."

Vanessa Moncrieffe · 3/5/2026

"Just finished a training session on "Copilot in the Modern Workplace" excellent course, very helpful and the instructor was excellent."

Beverly McKeage · 2/9/2026

"Excellent experience from start to finish. Prompt response time from initial contact, clear package and instruction for the online program content, very engaging teacher. Wanted to advance my Excel skills; thank you Gloria Ngwenya for a fantastic course."

Thakkar Kishor · 9/22/2025

"Exceptional training experience with intermediate and advanced Excel."

Steve Atkinson · 3/27/2025

"Excellent experience start to finish. Prompt response time from initial contact, clear package and instruction for the online program content, very engaging teacher. Wanted to advance my Excel skills; thank you Heide for a fantastic course."

Erica Michielsen · 2/7/2025

"I took Word Level 1 - the instructor was very knowledgeable and profesional. I'm going to take Level 2 next. Thanks Gloria"

daniel blake · 9/7/2024

"Excel 1 Training - Christine is a dynamic instructor who made this learning experience enjoyable and worth while."

Brenda MacFarlane · 3/11/2024

"We had a great time learning Excel with Christine, she was amazing. She was enthusiastic, and kept our attention the whole time. I would defiantly recommend Christine for anyone wanting to better understand Excel!"

Cassidy Magee · 1/23/2024

""Business Writing That Works" is a good course to help you be more concise and courteous in your business emails."

Tracy Knight · 1/18/2024

"The instructor gave us exactly what we wanted to learn during the course and explanations were easy to understand."

Feedback from one of our valued government clients · Excel Level 2 (Intermediate) — Testimonial

"Great class! Definitely interested in the Level 2 and taking it at some point."

From a happy client who works in the government · Excel Level 1 (Basic) — Testimonial

"Christine was an awesome instructor. Easy to follow and engaging while still getting the information across. I would take another course by her."

From a very satisfied government client · Excel Level 3 (Advanced) — Testimonial

"I liked how the instructor showed us the feature, and then had us practice right after. If we had any questions, while practicing it, we could ask."

What this government client loved about our service · OneNote Complete — Testimonial

"Fantastic course, Warren was amazing and went at a great pace, nothing felt rushed, he was able to explain everything in a way that made it easy to understand."

Thoughts shared by a happy government client · OneNote Complete — Testimonial

"A high kudos goes out to Danielle for her awesomeness and her ability to teach exactly on cue and for everyone in the course, not leaving people stranded."

Endorsement from a government client representative · Microsoft 365 Essentials — Testimonial

"This course was well mapped out, I participated, there was time to reflect, I voiced my experiences, and felt I was being listened to and heard. I appreciate the information provided and will develop the skill sets to address change as it happens to me. Thank you!"

A comment from a valued federal government client · Change Management - Change and How to Deal with It — Testimonial

"The guide is a great resource - I'm glad it was also shared with us for future reference. I found this perfect as a one-day course - I thought it was a great overview of Word and PowerPoint."

A reflection shared by a client · Creating Accessible Documents in Word — Testimonial

"The guide is a great resource - I'm glad it was also shared with us for future reference. I found this perfect as a one-day course - I thought it was a great overview of Word and PowerPoint."

A reflection shared by a client · Creating Accessible Documents in Word — Testimonial

"Really really enjoyed my training and Christine was such an amazing training instructor! Definitely made the experience super fun, interactive but most importantly useful for me when I create communications products for the agency. Thank you so much for this! Honestly my favourite training I've done here to date!"

An experience from a thrilled federal government client · Creating Accessible Documents in Word — Testimonial

"How to use Excel with Copilot was very helpful"

Shared by a recent client · Getting Started with Copilot and Your Microsoft Applications — Testimonial

"Greg was extremely knowledgeable about the subject matter."

Shared after attending one of our classes · Getting Started with Copilot and Your Microsoft Applications — Testimonial

"This course was quite helpful in understanding how to use the available commands in Excel to cut down on manual labour and provide quicker results."

From a student who completed our course · Microsoft Excel Level 3 (Advanced) — Testimonial

"It was very informative, learned a lot today! Thank you Gloria."

Feedback from a business professional · Harnessing Copilot Free in Microsoft 365 — Testimonial

"The presenter was very knowledgeable and interactive. I learned a lot of new information which I can use in my role."

From a recent participant in our training program · Harnessing Copilot Free in Microsoft 365 — Testimonial

"I would say that the training is very approachable and practical, even for those who aren’t very familiar with Microsoft 365. The content is clearly explained and easy to follow, and it provides useful tips that can be applied right away in daily tasks. Overall, it’s a valuable learning experience that helps improve both individual efficiency and team collaboration."

An experience from our learning community · Microsoft 365 The Essentials — Testimonial

"The interaction with Nancy and the depth of her teaching made the training very engaging and interesting."

Feedback shared by a valued government client · Business Writing That Works Complete — Testimonial

"Very valuable information and techniques that let you understand yourself and others."

A message from a valued client · Conflict Be Gone! Navigating Difficult Conversations — Testimonial

"Worth taking the class. We all are doing a great job providing customer service, but this program gives us the opportunity to understand people better and build better relations with the working team."

Thoughts from one of our clients · Conflict Be Gone! Navigating Difficult Conversations — Testimonial

"It was a great opportunity to collectively better our communication skills and build a common language around navigating difficult conversations."

An experience shared by a valued participant · Conflict Be Gone! Navigating Difficult Conversations — Testimonial

"When you come out of the training, you feel more confident & enthusiastic about how you can make a difference within your team and serving customers."

Words from a successful participant · Conflict Be Gone! Navigating Difficult Conversations — Testimonial

"The class was very interesting and insightful. It provided concrete tools that are easy to implement to improve communication and highlighted the many positive impacts that effective communication can have."

Reflections from a satisfied client · Understanding and Developing Effective Communication Strategy Skills — Testimonial

"Nancy was great! She had real-life examples that supported the training we were learning."

Thoughts from a successful participant · Conflict Be Gone! Navigating Difficult Conversations — Testimonial

"Taking the training with Christine was very easy to follow and understand. Her positive energy made the session quite rewarding."

From a satisfied public sector client · Microsoft 365 - Streamline Your Workflow with To Do, Planner & Teams — Testimonial

"I feel everyone who has access to the Planner app should have the training so they understand the program capabilities and how to use them."

Kind words from a government training participant · Microsoft 365 - Streamline Your Workflow with To Do, Planner & Teams — Testimonial

"If you have not worked with Planner or To Do, take this course. It will change the way you think about all your emails and how to prioritize your life at work."

Feedback from a pleased government agency client · Microsoft 365 - Streamline Your Workflow with To Do, Planner & Teams — Testimonial

"Instructor was very knowledgeable, and paced the training very well."

Shared by a satisfied public sector participant · Microsoft 365 - Streamline Your Workflow with To Do, Planner & Teams — Testimonial

"Christine's pace was perfect. It was not too fast and not too slow. The course material was clear, prepared, and very well organized."

Feedback from a government department client · Excel Boot Camp — Testimonial

"Gloria was an excellent facilitator and very easy to pay attention to."

From a pleased government client after attending our class · Microsoft Excel Level 3 (Advanced) — Testimonial

"I would highly recommend this course to anyone who uses Excel on a daily or weekly basis. It's easily digestible and not overwhelming."

Feedback from a client after completing our training · Microsoft Excel Level 1 (Basic) — Testimonial

"The training was insightful and gave me confidence in the use of Copilot to assist with Microsoft programs."

Words from a client who enjoyed learning with us · Custom Copilot — Testimonial

"I would highly recommend Great Canadian Training. The instructor was knowledgeable, engaging, and well-prepared. The content was relevant, easy to follow, and immediately applicable to my day-to-day work."

Shared by a satisfied training participant · Custom Copilot — Testimonial

"This training has provided practical skills and knowledge that will help me work more efficiently and effectively. Applying these skills will support continuous improvement, increase productivity, and contribute to better outcomes for both my team and the organization."

From a happy participant after attending our course · Custom Copilot — Testimonial

"The hands-on demonstrations and practical examples were the most valuable part of the training. The instructor explained concepts clearly and provided real-world applications that made the material easy to understand and relevant to my role."

Feedback from a client following one of our classes · Custom Copilot — Testimonial

"I enjoyed the live demos, showing the prompts through Copilot and seeing how the AI can help in the software that I use every day (Word, Powerpoint, Excel)."

A satisfied client sharing their experience · Custom Copilot — Testimonial

"One of the most applicable and user-friendly sessions I have attended. Highly recommend."

From a satisfied client after a great training experience · Copilot for the Modern Workplace — Testimonial

"Christine is a great instructor. Her teaching style is clear and easy to follow. She explains complex Excel techniques in such a simple and engaging way that you end up learning advanced skills without even realizing how challenging they are."

An experience from a valued government client · Custom Excel Advanced Skills — Testimonial

"I would say I have been a little bit rusty on my command prompt but after the training I knew that I could be better and I immediately applied the skills and it was worth it."

From a pleased participant after their training · Custom Copilot — Testimonial

"Great training with a wonderful facilitator who made the day fly by and built camaraderie with our team. Greatly enjoyed the topic and the way it was approached with positivity and reinforcement. "

A positive experience shared by one of our clients · Do Business Right with Great Social Skills and Business Etiquette — Testimonial

"One of the strengths of this training is that the learning extends beyond the specific tool or topic being taught. Christine brings a depth of knowledge and real-world experience that enriches the discussion, often sharing practical strategies that have worked for her, such as approaches to time management, email processing, and workplace efficiency. Questions are answered not only with technical information about the tool, in this case Outlook, but also with authentic examples of how it can be applied in day-to-day work. This broader perspective makes the training highly practical, relatable, and immediately useful in the workplace."

Words from a training participant · Mastering the New Outlook — Testimonial

"Greg was very insightful and made the workshop enjoyable with the knowledge of AI and the ethics around it. I would recommend this workshop to anyone who is unfamiliar with AI and who wants to learn how it can help them in their role. "

From a recent participant in one of our courses · Practical Applications of AI in the Workplace Workshop — Testimonial

"I was able to ask questions throughout the workshop and Greg gave some meaningful insights to AI that will help guide and streamline my work. My favourite part was learning how useful and beneficial Copilot can be in Excel. "

From a pleased client after attending our class · Practical Applications of AI in the Workplace Workshop — Testimonial

"Gloria was a great presenter and I liked the reference package that went along with the course as it was very thorough. "

From a client who was pleased with their training · Minute Taking Essentials — Testimonial

"The information I've received working with Great Canadian Training has been awesome! The instructors are kind, patient, and understanding."

A client reflecting on their positive experience · Microsoft Outlook Level 2 (Advanced) — Testimonial

"Christine was great, explained everything very clearly and taught me a few new tips and tricks with OneNote!"

Words from a satisfied participant · Microsoft OneNote Complete — Testimonial

"The instructor was really great! She made the training fun, easy to follow along and to learn."

From a valued client after a successful training experience · Microsoft OneNote Complete — Testimonial

"Great content and pace! Appreciated the practical tips that I will use right away in my every day work. "

Feedback from a happy client · Business Writing That Works Level 1 (Basic) — Testimonial

"I really enjoyed our instructor as she was able to tailor the training to our needs and focus on insightful tips and tricks to implement and be more effective with communication. It showed us a different perspective than what I may have seen before. I would recommend the training as it was very insightful and useful with the tips and information provided."

A message from a satisfied client · Understanding and Developing Effective Communication Strategy Skills — Testimonial

"Easy to follow training with great insight on how to grow my own self awareness and communication skills."

Shared by a pleased attendee · Understanding and Developing Effective Communication Strategy Skills — Testimonial

"This training will contribute to long term success for me because it taught me skills I haven't had previously and now can continuously practice them in the future, providing more efficient work."

A pleased participant sharing their training experience · Microsoft Word Level 2 (Intermediate) — Testimonial

"This training course provides you very descriptive explanations for everything you can do in Word and guides you through the process. It is very helpful with learning how to use all the different things Word can provide you."

Words from a client after completing a recent course · Microsoft Word Level 2 (Intermediate) — Testimonial

"This training strengthened my understanding of Excel formulas, charts, and tables, and helped me work more confidently and efficiently with data."

Kind words from a satisfied participant · Microsoft Excel Level 2 (Intermediate) — Testimonial

"The amount of information in 1 course was just right. I didn't feel overwhelmed with to much to remember. The instructor was very clear and helpful."

A positive experience shared by a recent client · Microsoft Excel Level 1 (Basic) — Testimonial

"The course was very straightforward and easy to follow. Gloria was clear with instructions, made following very easy and I thought the way she explained the use of various formulas very clear."

Words from someone who recently trained with us · Microsoft Excel Level 2 (Intermediate) — Testimonial

"This training will be recommended to members of our organization who wish to improve their Excel skills. This will improve the efficiency of our team."

From a satisfied client after their recent course with us · Microsoft Excel Level 1 (Basic) — Testimonial

"Christine guided us through each exercise in great detail, which was very helpful. "

Shared after a great learning experience · Microsoft Excel Level 2 (Intermediate) — Testimonial

"Christine was an excellent coach and I would highly recommend her. She took the time to understand what I needed to focus on in my training and she did just that. "

Shared by a happy client after training with us · Microsoft Excel Level 2 (Intermediate) — Testimonial

"Christine is an awesome instructor! She explained everything in a way that was easy for a beginner to understand, and I really enjoyed her energy and enthusiasm."

Feedback from a recent training attendee · Microsoft Excel Level 2 (Intermediate) — Testimonial

"My favourite part of the training was being able to practice the tasks at the same time as the instructor demonstrated them. Whenever I didn't get the same result as the instructor, I was able to receive immediate clarification and correction, allowing me to continue learning without falling behind. I also appreciated how practical and hands-on the training was. I believe the skills I learned will improve both my efficiency and the accuracy of my work."

From a client who enjoyed their experience · Microsoft Excel Level 2 (Intermediate) — Testimonial

"I work with Excel every day, and this training has been incredibly valuable. It has shown me ways to save time on both routine and complex tasks while improving the accuracy of my work. I especially appreciate learning how to create and save formulas that can be reused in future documents, making it easier to standardize processes and improve documentation across the organization. These skills will help me work more efficiently and consistently in my role."

Shared by a pleased participant after class · Microsoft Excel Level 2 (Intermediate) — Testimonial

"My favourite part about the training was the instructor and her ability to explain everything very well, to exceptionally articulate every word, to take the necessary time to accommodate everyone, and to answer the multiple questions coming at her with grace and patience. Thank you Gloria!"

Feedback from a happy class participant · Microsoft Excel Level 2 (Intermediate) — Testimonial

"Christine was great at explaining things and was very interactive with all participants."

From a happy participant after completing their course · Microsoft Excel Level 2 (Intermediate) — Testimonial

"It was an excellent training session, and I would definitely recommend it to others. The instructor was very patient and took the time to answer questions and guide participants throughout the course. The training provided practical knowledge and useful tips that can be applied right away to improve efficiency and productivity."

Shared by someone who recently attended our training · Microsoft Excel Level 2 (Intermediate) — Testimonial

"Gloria Ngwenya was AMAZING! So clear and concise!"

A few words from a satisfied client · Microsoft Excel Level 1 (Basic) — Testimonial