Mastering the Art of Facilitation

Managers and supervisors are often asked to facilitate rather than manage their meetings and training sessions. Effective facilitation is a leadership ideal, a core competency every leader or manager needs.

In this course, participants will learn and use practical techniques and tools to increase interaction, participation and discussion and will benefit from direct, personalized feedback.

Master the skills needed to facilitate and influence group decision-making and team interactions. This workshop has been created to make core facilitation skills better understood and readily available to your organization. Participants will learn, engage and practice using our three-step facilitation model.

Section 1: Set the Tone

Set the tone of the meeting or session with a purpose and hook that engage the group, and get participants interacting early with relevant icebreakers and a mutually agreed upon agenda with an outcome.

Section 2: How to Build Trust

The group will learn and discuss ways to build trust and the importance of creating safety. The best way to use your authority and presence that impacts trust and respect.

Section 3: Guide the Experience

Explore the key facilitation skills that create engagement and have participants invested in the topics.

Section 4: Communication Skills

This session will explore the building blocks of great communication: questioning skills, pitch, pace, pause and managing your body language.

Section 5: Active Listening

Participants will practice their active listening skills in unique and fun ways, testing their assumptive ways of listening and looking at other perspectives.

Section 6: Managing Expectations

In this session, participants will learn how to handle difficult conversations and emotional dynamics and manage the expectations.

Section 7: Practice

Final practice in setting the tone, guiding the experience, and managing the expectations.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.